Virtual Call Center

"Big Business" Call Center Features, at an Affordable "Small Business" Price

Solus One is a hosted software solution, accessed over the internet, that offers a feature rich inbound and outbound call center at a price point affordable to small businesses. Our key advantage for customers is our ability to customize our software package to suit your company’s and your industry’s needs while maintaining the pricing benefits of our virtual environment.

Solus One can be implemented in under an hour with the following key benefits:

Power Point Presentation Download / View

• No huge capital investment
• Immediate Savings on Long Distance
• Minimal Training Time
• Access to both an Inbound and Outbound System
• Affordable at a Small Business Price

• Predictive Dialing
• Unlimited Recordings
• Monitoring / Coaching Modes
• Comprehensive CRM
• Call Transferring and Call Back Scheduling
• Access to Remote Agents
  
  Contact us for a One on One walk-thru of our amazing Small Business Solution.

• Predictive Dialing
  
  Increase your agents contacts by 200-300% as only contacts are routed to agents, not busy signals, no answers, or privacy managers.
  
  
  
• Remote Agent Capabilities / ACD
  
  Solus One is designed to enable remote agents and management facilitating communication between various offices, homes and international locations. Our ACD (Automatic Call Distribution) allows you to structure your campaigns and your call flow to match various agent skill sets and time zones they’re located in. With Remote Agent Capabilities you can truly create a virtual world wide call center without a huge capital investment.
  
  
  
• Agent Monitoring and Coaching Modes
  
  Monitor agents onsite or remotely from home or anther off-site location; Use coaching mode for live training where agents hear you, but customers do not. Agent monitoring is also an excellent way of ensuring your high levels of customer service are being met.
  
  
  
• Enhanced Call Transferring
  
  Transfer calls internally, externally or conference in third parties all with a simple click of the mouse. Record all transferred calls, including the recording of calls transferred out of your call center; ideal for the mortgage industry.
  
  
  
• Call Recording
  
  Call recording of all or specific calls can be easily accomplished with the simple click of a mouse button. Calls are recorded to .wav file format and available for managers and supervisors 24 hours a day via the client portal on our web site.
  
  
  

• Intuitive User Interfaces
  
  Large icons, wizards for multi-step processes and an easy to use interface are all part of ensuring your agents are able to learn and use Solus One quickly, reducing training time and time spent looking for functions while increasing their productivity and your profitability.
  
  
  
• Click and Dial Functionality
  
  With the simple click of a mouse button your agents can dial a client or prospect ensuring accuracy in the number dialing process, helping to decrease your abandon rate and speed the process of dialing out going calls rather then using a manual dialer.
  
  
  
• Comprehensive CRM / Scripting
  
  Solus One’s feature rich CRM interface allows your agents to provide superior customer service and increase both agent performance and revenue for you and your clients. Our multi level scripting options allow management to quickly create easy to use scripts that help your agents handle rebuttals and objections while saving agent time and improving performance.
  
  
  
• Call Back Scheduling
  
  Scheduling call backs with Solus One is quick and simple. Agents can swiftly and easily set reminder times for call backs to clients or prospects. In order to ensure they never miss a call an email notification is sent to their inbox as a reminder in addition to a call back reminder opening on the agents screen.
  
  
  

• Inbound Campaigns
  
  Solus One can provide your company with 1-800 telephone numbers allowing you to have unlimited inbound campaigns increasing your ability to offer more services to your clients, products to your customers and in turn generate additional revenues for your business. Local DIDs for Canada, US and select International locations are also available to help you create local campaigns for your customers. Blended Inbound and Outbound campaigns are always available allowing the maximum use of agent time.
  
  
  
• Outbound Solutions
  
  Various types of Outbound Campaign solutions are available with Solus One. Predictive Dialing, Autodialing, or manual dialing are all available. Plus maximize agents usage with simultaneous inbound and outbound campaigns. This allows for reduced agent downtime, increased revenue and in turn increased client options.
  
  
  
• Business to Business Calling
  
  Designed to facilitate the easy use of B to B calling; our system allows dynamic leads sharing, individual client note taking, call back scheduling, email links and lead ranking. All combined with Solus One’s great features.
  
  
  
• Auto Dialing and Voice Broadcasting
  
  Dial lists independent of your Call Center Agents, where clients hear your custom recorded message and press “1” on their touch tone phone to be instantly transferred to your agents. By combining both systems you can maximize your sales, your penetration targets and your agents sales time.
  
  
  
• Customized Solutions
  
  Solus One’s greatest strength is our ability to customize our solution to suit your specific needs without any additional capital cost to you. Pay only for custom programming charges, we continue to host the system, and you save thousands in development and equipment costs. Customization usually takes less than 2 weeks and can be designed for industry specific applications or linked to other web interfaces.
  
  
  
• Connectors
  
  Connect the Solus One application to other Software programs or Web Interfaces to fully take advantage of our time saving system, giving you greater flexibility to improve your work flow and communication infrastructure. New Connectors usually take less than two weeks to program by our expert staff.
  
  
  

• Easy campaign setup
  
  Using the campaign wizard you can create complete and fully functional campaigns within minutes including setting up time zone filters, importing lists and checking them against the DNC and for duplicates within Solus One.
  
  
  
• Reporting / List Management
  
  Real Time Reporting allows you to instantly manage both your lists and your agent performance helping you address immediate client requests. Detailed reports on agents, campaigns, disposition summaries and much more all designed to save you time and money.
  
  
  
• Customized Worksheets / Sales Sheets
  
  Documenting the sale or course of action is why you have a call center. With our easy to design Worksheets, you have access to a large variety of reporting options for your worksheets and the ability to instantly direct their flow once completed providing real time options for your clients.
  
  
  
• Training Time / Set-up Time
  
  Solus One is designed to minimize Set-up time to enhance your management capabilities and be easy to use and user friendly to minimize system training. This allows you the time to focus on product and service training, your core business.
  
  
  
• Customer Service
  
  Customer service is available 7 days a week and staffed by “junior programmers” who have an in-depth knowledge of IT hardware and our Solus One Software. These same programmers been trained on Customer Service Centers so they can understand your needs and help facilitate them when custom designing your Solus One program.
  
  
  

• Secure Infrastructure
  
  Backed by award winning Cisco networking infrastructure Solus One is Co-located with Toronto Hydro Telecom, a secure 24/7 facility backed by state of the art technology, redundant power, generators and based on a platform capable of competing world wide. Our hosted solution is designed and built to provide you peace of mind and business to business quality in a VoIP environment.
  
  
  
• Scalability
  
  Solus One is designed to allow you to scale up or down on a month to month basis. This assists with seasonal businesses, major sales promotions or high growth rates and turns your Call Center into a manageable variable cost verses a huge fixed cost. Seats may also be purchased part-way through the month and will be pro-rated.
  
  
  
• Automatic Updates R and D
  
  Solus One is constantly researching and developing new ways to integrate VoIP and software solutions for Small and Medium sized businesses. As a Solus One client you automatically receive access to our latest technological developments helping you compete internationally and against the bigger players in your industry.
  
  
  
• Automatic Updates R and D
  
  Solus One is constantly researching and developing new ways to integrate VoIP and software solutions for Small and Medium sized businesses. As a Solus One client you automatically receive access to our latest technological developments helping you compete internationally and against the bigger players in your industry.
  
  
  
• Low Long Distance Rates
  
  By using VoIP, Solus One can offer amazing Long Distance rates with billing in 6 second increments.

Start Up Requirements
In order to run Solus One effectively, you will require the following:

• High Speed / Broadband internet connection (critical)
• Static IP address (recommended)
• Headset;
• SoftPhone (purchased from Solus One)
• Analog Telephones
• One of VoIP Gateway (can be purchased from Solus One)
• Router capable of port forwarding (linksys router recommended)
• Pentium 3 600 MHz processor, 128 MB of RAM or better ( Pentium 4 recommended)
• Windows 2000, XP

The chart below indicates how quickly Solus One can be setup